Shipping and Returns

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

GENERAL:

If you place an order electronically through the website you are using, you may submit the preliminary information form and the distance sales contract.

you are deemed to have accepted.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

Shipping charges, which are product shipping costs, will be paid by the buyers.

Each product purchased, provided that it does not exceed the legal period of 30 days,

It is delivered to the person and/or organization at the address indicated. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

If the buyer does not pay the price of the purchased product or cancels it in the bank records,

The seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

If, after the product is delivered, it is determined that the credit card that the buyer paid for is used unfairly by unauthorized persons, and the price of the sold product is related to the relevant

If it is not paid to the Seller by the bank or financial institution, the Buyer

The product in question must be returned to the SELLER within 3 days, with the shipping cost borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

In case of force majeure that the Seller cannot foresee and the product is delivered on time.

If not, the situation is reported to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar product or delay of delivery until the obstacle is removed.

can. If the buyer cancels the order; if the payment is made in cash,

This fee is paid in cash within 14 days from Buyer pays

if he/she made it with a credit card and cancels it, within 14 days from this cancellation.

product cost will be refunded to the bank, but 2-3 weeks from the bank to the buyer's account

possible to transfer.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer will inspect the contracted goods/services before receiving them; meek,

broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. It is accepted that the goods/services received are undamaged and intact.

will be. The BUYER has to carefully protect the goods/services after delivery.

If the right of withdrawal is to be used, the goods/services should not be used. with the product

The invoice must also be returned.

RIGHT OF WITHDRAWAL:

BUYER; to himself or to the person/organization at the address indicated by the product he/she has purchased.

Within 14 (fourteen) days from the delivery date, no legal or criminal liability can be incurred, provided that the SELLER is notified via the contact information below.

from the contract by refusing the goods without undertaking and giving any reason.

may exercise the right of withdrawal.

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY Zehra Mavuş

NAME/TITLE: Zehra Mavuş
ADDRESS: Cumhuriyet Mahallesi Fulya Sokak No: 17
EMAIL:mutludavetler@gmail.com
TEL: 05337328871
FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the consumer's consent

The right of withdrawal cannot be exercised in the service contracts where the performance of the service has started.

The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

USE OF THE RIGHT OF WITHDRAWAL: 

Invoice of the product delivered to the 3rd person or the BUYER,

If the invoice of the product is institutional, the return issued by the institution when returning it

must be sent along with the invoice. Invoice on behalf of institutions

order returns will not be completed unless a RETURN INVOICE is issued.)

Return form, Box, packaging, standard accessories, if any, of the products to be returned

It must be delivered complete and undamaged.

RETURN TERMS:

The SELLER shall return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification.

and is obliged to return the goods within 20 days.

If there is a decrease in the value of the goods due to the BUYER's fault

or if the return becomes impossible, the BUYER shall compensate the SELLER's losses at the rate of fault.

responsible for. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. 

Campaign organized by the SELLER due to the use of the right of withdrawal

If the limit amount is lowered, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

Marriage prepared in line with the request of the BUYER or clearly personal needs

candy, invitations, cards, personalized label products, personalized products, cookies and

Underwear, swimwear and bikini bottoms that are not returnable,

cosmetics, disposable products, perishable or

Goods that are likely to expire are due to be delivered to  BUYER.

If the package is opened by the BUYER afterwards, the products that are not suitable for health and hygiene to be returned, mixed with other products after delivery.

and products that cannot be separated by nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instantly performed services in the electronic environment or instant delivery to the consumer

intangibles, audio or video recordings, books, digital content,

If the packaging of software programs, data recording and data storage devices, computer consumables has been opened by the BUYER, it is not possible to return them in accordance with the Regulation. In addition, before the expiry of the right of withdrawal

First of all, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books,

Reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.)

They must be unopened, untested, intact and unused.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

The BUYER is in default in case the payment is made by credit card.

Otherwise, the cardholder accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between him and the bank. In this case, the relevant bank may take legal action; expenses and attorney

may request the fee from the BUYER and in any case, due to the BUYER's debt.

In case of default, the BUYER agrees to pay the SELLER's loss and damage due to the delayed performance of the debt.

PAYMENT AND DELIVERY

By Bank Transfer or EFT (Electronic Fund Transfer), .QNB Finansbank,

You can make it to any of our bank accounts (TL).

With your credit cards on our site, online single payment to all kinds of credit cards

or you can take advantage of online installment opportunities. In your online payments

At the end of your order, the amount will be withdrawn from your credit card.